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Warranty and Return Policy

 

Our goal is for you to be completely satisfied with your garment purchase. For whatever reason you are not satisfied with the product(s), you can easily and quickly exchange or return the item(s) within 30 days of purchase hassle free. Please follow our guidelines below and we will happily issue a prompt refund or exchange.

 

 To Return a Garment:

 

Isavela strives to design and manufacture compression garments to tis highest standards. All products are unconditionally guaranteed against manufacturing defects. Please note the following return policies and procedures:

 

  1. All returns require a Return Authorization # issued by Isavela Enterprises for processing. Please call 956.688.9525 or email us at returns@isavela.com to obtain an RA#.
  2. Credit will not be issued for any garments returned without an RA#. 
  3. Altered, damaged, stained, washed, worn, or has a strong odor (such as perfume, smoke, or laundry detergent) garments will not be accepted.
  4. Abdominal Binders, Lipofoams, Stabilizer Bands, or Garments named in line 3 are NOT eligible for a return, exchange, or credit. 
  5. Isavela Enterprises does not supply shipping for returns; all shipping charges are the responsibility of the purchaser. Isavela is not responsible for any lost returns.
  6. Quality Inspections are performed within 3-5 business days of receiving a returned garment. 
  7. A credit memo email will be issued to the customer following inspection of the garment(s) returned.

 

Once you have ensured you are eligible for return and have obtained your RA#, please return order for processing to the following address:

 

Isavela Enterprises

ATTN: Returns Department

721 N 2nd St. 

McAllen, Texas 785701

 

For advice or more information contact us at:

Isavela Enterprises

956.688.8325

returns@isavela.com

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