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Warranty and Return Policy

Our goal is for you to be completely satisfied with your garment purchase. For whatever reason you are not satisfied with the product(s), you can easily and quickly exchange or return the item(s) within 30 days of purchase hassle free. Please follow our guidelines below and we will happily issue a prompt refund or exchange.

Return Information:

Isavela strives to design and manufacture compression garments to it's highest standards. All products are unconditionally guaranteed against manufacturing defects. Please note returns are subject to the following conditions:

    • Merchandise ordered in error may be returned in original packaging. No credit will be given for merchandise after 30 days of receipt.
    • All returns require a Return Authorization # issued by Isavela Enterprises for processing. Please call 956.688.9525 or email us at returns@isavela.com to obtain an RA#. Returns will not be accepted without an RA#.
    • If you purchased a Isavela Compression Garments from a a third party vendor (such as a surgery centre or distributor) you must contact that vendor to verify its return protocol. 
    • Altered, damaged, stained, washed, worn, or has a strong odor (such as perfume, smoke, or laundry detergent) will NOT be accepted and returned back to you.
    • All returns are subject to a 10% Restocking Fee.
    • Abdominal Binders, Lipofoams, Stabilizer Bands, or Garments named in line 3 are NOT eligible for a return, exchange, or credit.
    • Isavela Enterprises DOES NOT supply shipping for returns; all shipping charges are the responsibility of the purchaser. Isavela is NOT responsible for any lost returns.  
    • Quality Inspections are performed within 3-5 business days of receiving a returned garment. 

Approved returns are eligible for a refund for the full amount minus the shipping. Once you have ensured you are eligible for return and have obtained your RA#, please return order for processing to the following address:

Isavela Enterprises

ATTN: Returns Department

721 N 2nd St. 

McAllen, Texas 785701

For advice or more information, please contact our customer service team at (956) 688-8325 or email at returns@isavela.com. 

 

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